Queensland Government currently presents customers with the most complex and difficult to navigate online presence of all Australian States and Territories How might we make it simpler and easier for Queenslanders to access information, services and engage with Government digitally?

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Over half (51%) of injured workers who attempt to make a new claim for worker’s compensation fail to successfully complete WorkCover Queensland’s online application form. How might we empower injured workers to successfully complete an online claim application improving the data collection and user experience?

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